SHIPPING
SHIPPING POLICY
Thank you for shopping with VitalPaws Care! We want to make sure your order reaches you as quickly and safely as possible. Please read our shipping policy carefully.
Where We Ship We ship worldwide! No matter where you are UK, EU, or anywhere else in the world we've got you covered.
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Delivery Times Once your order has been dispatched, estimated delivery times are:
- United Kingdom: 7–14 business days
- European Union: 7–14 business days
- Rest of the World: 7–14 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control.
Shipping Costs
- We are pleased to offer free shipping on all orders, worldwide. No minimum spend is required every order ships free, no matter where you are.
Customs & Import Duties For international orders outside the UK, your order may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not covered by VitalPaws Care.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Lost or Delayed Parcels If your order has not arrived within the estimated delivery window, please contact us at support@vitalpawscare.com and we will do our best to assist you.
Contact Us For any shipping-related queries, please reach out to us at support@vitalpawscare.com or visit our website at vitalpawscare.com.